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سنجش شاخص های موثر بر رضایت خریدار صنعتی در زنجیره تامین صنعت مبلمان چوبی منزل در استان تهران | ||
| تحقیقات علوم چوب و کاغذ ایران | ||
| مقاله 12، دوره 30، شماره 3 - شماره پیاپی 52، مهر 1394، صفحه 475-490 اصل مقاله (473.93 K) | ||
| نوع مقاله: مقاله پژوهشی | ||
| شناسه دیجیتال (DOI): 10.22092/ijwpr.2015.101472 | ||
| نویسندگان | ||
| اصغر صبحی نصرت1؛ آژنگ تاج دینی* 2؛ شادمان پورموسی3 | ||
| 1دانشجوی کارشناسی ارشد /دانشگاه ازاد اسلامی واحد کرج | ||
| 2دانشیار گروه علوم و صنایع چوب و کاغذ/ دانشگاه آزاد اسلامی، واحد کرج، | ||
| 3استادیار گروه علوم و صنایع چوب و کاغذ /دانشگاه ازاد اسلامی واحد کرج | ||
| چکیده | ||
| در این پژوهش با استفاده ازنظراساتید ومتخصصین ومطالعه مقالات مرتبط،فاکتورهای تعیین کننده روابط شرکت(خریداران صنعتی ) وتامین‌کننده‌ها شناسایی و مفهوم رضایت در زنجیره تامین با بررسی متغیرهای اعتماد، ارتباط، همکاری، تطابق با انتظارات،کیفیت، هزینه و زمان تامین مواد اولیه وتولید، زمان سفارش و زمان تحویل تا رسیدن به دست مشتری نهایی اندازه‌گیری شد. جامعه آماری این تحقیق، کلیه مدیران و مسولان تامین کننده مواد اولیه کارخانجاتی که در صنعت مبلمان چوبی منزل در سطح استان تهران فعال می باشند، در نظر گرفته شد و داده‌های مورد نظر با استفاده از پرسشنامه جمع آوری گردید. روش تحقیق بر اساس هدف از نوع کاربردی و بر اساس نحوه اجرا و گردآوری داده ها از نوع توصیفی همبستگی بود. برای توصیف یافته‌ها از جداول توزیع فراوانی استفاده گردید. در مرحله استنباط از آزمونهای همبستگی اسپیرمن و تحلیل مسیر استفاده گردید. هفت فرضیه در این پژوهش به کار رفته است که یکی از آنها در مرحله تجزیه تحلیل حذف گردید و از شش فرضیه پژوهش به کار رفته یک فرضیه آن مورد تایید واقع نشد. نتایج تحقیق نشان می دهد که بین متغیرهای اعتماد،ارتباط و همکاری، هزینه با رضایت خریداران صنعتی ارتباط معنی دار و قوی وجود دارد .در مورد متغیر سرعت تحویل به‌موقع ، گرچه این ارتباط از نظر آماری معنی دار می باشد ، اما همبستگی چندانی وجود ندارد | ||
| کلیدواژه‌ها | ||
| زنجیره تامین؛ صنعت مبلمان؛ رضایت خریدار؛ فرضیه | ||
| عنوان مقاله [English] | ||
| Evaluation of the effective indexes on industrial buyer satisfaction in the supply chain of the home wooden furniture industry in Tehran province | ||
| نویسندگان [English] | ||
| Asghar Sobhi Nosrat1؛ Ajang Tajdini2؛ Shademan Pourmousa3 | ||
| 1Ms.c Student/Islamic Azad University,Karaj Branch | ||
| 3Assistant professor/Islamic Azad University,Karaj Branch | ||
| چکیده [English] | ||
| In this research by using the professors and specialists ideas and studying the related papers, the effective factors of relations between companies and industrial suppliers were identified and satisfaction concept in the supply chain was measured with investigating trust‚ relation‚ cooperation ‚ accordance with expectations ‚ quality ‚ cost and material provision time and production ‚ order time ‚ and delivery time until transferring to the final costumer variables. Statistics population of the research was considered ‚ all of managers of the companies and raw material suppliers which are active in the home wooden industry of Tehran province in the field of furniture ‚ and considered data were collected by using questionnaire .The research method is based on goal ‚ is applied form and according to implementation way and data collection is correlation description. We have used frequency distribution tables for findings description. In the inference step ‚ we have used spearman correlation tests and path analysis with the help of SPSS16 software. The seven hypothesis are used which one of them was omitted in the analysis step and from six hypotheses which were used, one of them was not accepted. The research results showed that there are significant and heavy relationships between trust ‚ relation and cooperation and cost variables and industrial buyers’ satisfaction. In the case of the time delivery speed, although there is relationship but it isn’t high correlation | ||
| کلیدواژه‌ها [English] | ||
| Supply Chain, Furniture industry, Buyer Satisfaction, Hypothesis | ||
| مراجع | ||
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